How are Your Extended Auto Warranty Claims Handled?

How Your Extended Auto Warranty Claims are Handled depends on your extended auto warranty contract,
You may be able to choose any service dealer or authorized repair center
(the best extended auto warranty plans have this)
when your car needs to be repaired or serviced.  

Some Extended auto warranty plans may require you to return to the selling dealer
 for repairs as provided under the coverage agreement.
This provision could be inconvenient if you purchased the vehicle from a dealership in another area.
(I would stay away from these)

In advance find out if repairs to your car will be covered while you
are traveling and how these claims will be paid.
Ask if you are covered in the event of an out-of-town move during the warranty period.

If you are limited to a specific repair facility, find out if it maintains an adequate stock of parts.
You could experience long repair delays if parts are not readily available and must be ordered.

Deciding on a service contract company will depend on your particular budget
and how the extended warranty contract addresses and meets your needs.

For your protection, get answers to the following questions:

• Does the extended auto warranty plan offer a toll-free number for easy use 24 hours a day 365 days a year?
   
• What responsibilities do I have? Maintenance, notification of break down, etc.
   
• Does the plan include Nation Wide Coverage?   
   
• Will prior authorization be required from the warranty provider or administrator for any repair work or towing services?
  If so, how long does it take to get authorization?
   
• Will you be required to pay upfront for repairs?  Why?
  If so, how long does it take to receive your money back?
   
• Does the plan include towing, if so what are limits to mileage and cost reimbursement.
   
• Does the plan include Emergency roadside service?  Ask about limits. 
   
• Does the plan include Emergency Tire Service?
   
• Does the plan have battery assistance?  If your battery goes dead will jump starting be included.
   
• Does the plan include Gasoline delivery and fluid delivery? If you run out of gas or other fluid will they bring it.
   
• Does the plan include Emergency Lock-out Service?
   

•  Does the plan include Wear and tear protection?
   

The Federal Trade Commission (FTC) works for the consumer to prevent fraudulent, deceptive and unfair business practices
in the marketplace and to provide information to help consumers spot, stop and avoid them.

To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free,
1-877-FTC-HELP (1-877-382-4357) TTY: 1-866-653-4261.
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