●
Auto Manufacturers Customer Relations Departments Center for Auto Safety (CAS) The Center for Auto Safety advocates on behalf of consumers in auto safety and quality, fuel efficiency, emissions, and related issues. For advice on specific problems, CAS requests that consumers write a brief statement of the problem or question; include the year, make, model of the vehicle, and a stamped self-addressed envelope.What is the Center for Auto SafetyRalph Nader and Consumers Union founded the Center for Auto Safety (CAS)
in 1970 to provide consumers a voice for auto safety and quality in Washington
and to help lemon owners fight back across the country. With less than half what
General Motors spends on a single Super Bowl commercial, CAS has taken
on the auto giants and won. Recall of the infamous Ford Pinto for exploding gas tanks and the
Firestone
500 tire for tread separation. State laws to force disclosure of secret warranties on cars that can save consumers billions of dollars each year. Safety and highway standards that have dropped the death rate on America's road from 5.2 per 100 million vehicles mile traveled in 1969 to 1.7 in 1997. Publication of the landmark Lemon Book, an action manual for lemon owners that has helped hundreds of thousands of consumers get lemonade. Publication of the Car Book to help consumers buy peaches and avoid lemons. Numerous legal victories over government agencies that have saved vital consumer, safety and environmental laws under assault by industry If you are still unsuccessful, consider contacting the other organizations that handle consumer complaints. These programs are alternative dispute resolution programs. Generally,
there are three types: arbitration, conciliation and mediation. All three methods of
dispute resolution vary. Before contacting one of these programs, try to resolve the complaint with the company.
If you still cannot resolve your problem, contact one of the third-party resolution
programs. If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law. f you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto Safety Hotline. 1-888-DASH-2-DOT (1-888-327-4236) 8:00AM to 10:00PM ET Monday-Friday National Highway Traffic Safety Administration also provides recall and crash test information, but does not handle complaints.
|
||
|
Auto Manufacturers Customer Relations Departments
Used Cars |