These programs are alternative dispute resolution programs. Generally, there are
three types: arbitration, conciliation and mediation. All three methods of dispute
resolution vary. Before contacting one of these programs, try to resolve the complaint with the company.
If you still cannot resolve your problem, contact one of the third-party resolution
programs. If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law. f you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto Safety Hotline. 1-888-DASH-2-DOT (1-888-327-4236) 8:00AM to 10:00PM ET Monday-Friday National Highway Traffic Safety Administration also provides recall and crash test information, but does not handle complaints.
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