Car Manufacturers Customer Relations Department

Car manufacturers customer relations departments can help If you have a problem with a car purchased from a local auto dealer and a problem is not resolved.

 

Contact the manufacturer's regional or national office and ask for the customer relations affairs office listed below.

Acura Alfa Romeo Aston Martin  Audi BMW
Buick Cadillac Chevrolet Chrysler Daihatsu
Ferrari Ford GMC Honda Hyundai
Isuzu Jaguar Jeep Kia Landrover
Lexus Mazda Mercedes Mitsubishi Nissan
Oldsmobile Peugeot Pontiac Porsche Saab
Saturn Subaru Suzuki Toyota Volkswagen
Volvo        

If you are still unsuccessful, consider contacting the other organizations in this section that handle consumer complaints.

Automotive Dispute Resolution Programs BBB AUTO LINE Office of Defects Investigation DOT Auto Safety Hotline International Association of Lemon Law Administrators Motorist Assurance Program
National Automobile Dealers Association National Institute for Automotive Service Excellence (ASE) RV Consumer Group State Attorney Generals  

 

These programs are alternative dispute resolution programs. Generally, there are three types: arbitration, conciliation and mediation. All three methods of dispute resolution vary.

Ask for a copy of the rules of the program before you file your case.

Decisions of the arbitrators are binding and must be accepted by both the customer and the business.

However, in other forms of dispute resolution, only the business is required to accept the decision.

In some programs, decisions are not binding on either party.

Before contacting one of these programs, try to resolve the complaint with the company. If you still cannot resolve your problem, contact one of the third-party resolution programs.

Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.

If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law.

If you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto Safety Hotline.

1-888-DASH-2-DOT
(1-888-327-4236)
8:00AM to 10:00PM ET Monday-Friday

National Highway Traffic Safety Administration also provides recall and crash test information, but does not handle complaints.

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Car Manufacturers Customer Relations Department