Car Manufacturers Customer Relations Department

● Auto Loans ● Auto Insurance ● Loan Protection Insurance ● Re Financing ● Credit Reports ● Used Cars

Auto manufacturers customer relations departments can help If you have a problem with a car purchased from a local auto dealer and a problem is not resolved.

Contact the manufacturer's regional or national office and ask for the customer relations affairs office.

Acura	Alfa Romeo	Aston Martin	Audi	BMW
Buick	Cadillac	Chevrolet	Chrysler	Daihatsu
Ferrari	Ford	GMC	Honda	Hyundai
Isuzu	Jaguar	Jeep	Kia	Landrover
Lexus	Mazda	Mercedes	Mitsubishi	Nissan
Oldsmobile	Peugeot	Pontiac	Porsche	Saab
Saturn	Subaru	Suzuki	Toyota	Volkswagen
Volvo

If you are still unsuccessful, consider contacting the other organizations in this section that handle consumer complaints.

Automotive Dispute Resolution Programs	BBB AUTO LINE	Office of Defects Investigation DOT Auto Safety Hotline	International Association of Lemon Law Administrators	Motorist Assurance Program
National Automobile Dealers Association	National Institute for Automotive Service Excellence (ASE)	RV Consumer Group	State Attorney Generals

These programs are alternative dispute resolution programs. Generally, there are three types: arbitration, conciliation and mediation. All three methods of dispute resolution vary.

Ask for a copy of the rules of the program before you file your case.

Decisions of the arbitrators are binding and must be accepted by both the customer and the business.

However, in other forms of dispute resolution, only the business is required to accept the decision.

In some programs, decisions are not binding on either party.

Before contacting one of these programs, try to resolve the complaint with the company. If you still cannot resolve your problem, contact one of the third-party resolution programs.

Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.

If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law.

If you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto Safety Hotline.

1-888-DASH-2-DOT
(1-888-327-4236)
8:00AM to 10:00PM ET Monday-Friday

National Highway Traffic Safety Administration also provides recall and crash test information, but does not handle complaints.

Used Cars

Insurance

Re-Financing

Warrantys

Leasing

Loan Protection Insurance

Loans By State

Parts

Accessories

Sell Your Car

Credit Reports

Trade In

Credit & Finance

Find Your Car

FAQ's

Glossary