Chrysler Customer Relations Department

 

Chrysler Customer Center
PO Box 21-8004
Auburn Hills, MI 48321-8004
Toll free: 1-800-992-1997
Fax: 248-512-8084
Web site: www.chrysler.com

     Chrysler Area Zone Offices


 

If you are still unsuccessful, consider contacting one of the below organizations that handle consumer complaints.

These programs are alternative dispute resolution programs. Generally, there are three types: arbitration, conciliation and mediation. All three methods of dispute resolution vary.

Ask for a copy of the rules of the program before you file your case.

Decisions of the arbitrators are binding and must be accepted by both the customer and the business.

However, in other forms of dispute resolution, only the business is required to accept the decision.

In some programs, decisions are not binding on either party.

Before contacting one of these programs, try to resolve the complaint with the company. If you still cannot resolve your problem, contact one of the third-party resolution programs.

Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.

If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law.

f you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto Safety Hotline.

1-888-DASH-2-DOT
(1-888-327-4236)
8:00AM to 10:00PM ET Monday-Friday

National Highway Traffic Safety Administration also provides recall and crash test information, but does not handle complaints.

Chrysler Corporation Zone Offices

Phoenix Zone Office
Customer Relations Manager

Chrysler Corporation
11811 N. Tatum Boulevard, Suite 4025
Phoenix, AZ 85028-1627
(602) 494-6820


Los Angeles Zone Office
Customer Relations Manager

Chrysler Corporation
7700 Irvine Center Drive
P.O. Box 57030
Irvin, CA 92619-7030
(714) 450-5106

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San Francisco Zone Office
Customer Relations Manager

Chrysler Corporation
6150 Stoneridge Mall Road
P.O. Box 5009
Pleasanton, CA 94566-0509
(510) 460-1750


Denver Zone Office
Customer Relations Manager

Chrysler Corporation
12225 East 39th Avenue
Denver, CO 80239
(303) 373-8808

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Orlando Zone Office
Customer Relations Manager

Chrysler Corporation
8000 South Orange Blossom Trail
Orlando, FL 32809
(407) 352-7430


Atlanta Zone Office
Customer Relations Manager

Chrysler Corporation
3350 Cumberland Circle, Ste. 800
Atlanta, GA 30339
(404) 644-6888

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Chicago Zone Office
Customer Relations Manager

Chrysler Corporation
650 Warrenville Road, Suite 502
Lisle, IL 60532
(708) 515-2320


Kansas City Zone Office
Customer Relations manager

Chrysler Corporation
7500 College Boulevard
Suite 1050 (zip 62210)
P.O. Box 25668
Overland Park, KS 66225-5668
(913) 469-3000

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New Orleans Zone Office
Customer Relations Manager

Chrysler Corporation
One Galleria Boulevard
Metairie, LA 70001-2082
(504) 832-4800


Washington, DC Zone Office
Customer Relations Manager

Chrysler Corporation
P.O. Box 1900
Bowie, MD 20717
(301) 464-4000

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Boston Zone Office
Customer Relations Manager

Chrysler Corporation
550 Forbes Boulevard
Mansfield, MA 02048-2038
(508) 261-2190


Detroit Zone Office
Customer Relations Manager

Chrysler Corporation
1450 W. Long Lake
Suite 240 (zip 48098)
P.O. Box 3000
Troy, MI 48097-3000
(810) 952-1000

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Minneapolis Zone Office
Customer Relations Manager

Chrysler Corporation
13005 Highway 55 (zip 55441)
P.O. Box 1231
Minneapolis, MN 55440
(612) 553-2560


St. Louis Zone Office
Customer Relations Manager

Chrysler Corporation
5790 Campus Parkway
P.O. Box 278
Hazelwood, MO 63042
(314) 895-0793

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Syracuse Zone Office
Customer Relations Manager

Chrysler Corporation
5788 Widewaters Parkway
Dewitt, NY 13214-1896
(315) 445-6954


New York Zone Office
Customer Relations Manager

Chrysler Corporation
500 Route 303
Tappan, NY 10983-1592
(914) 578-2221

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Charlotte Zone Office
Customer Relations Manager

Chrysler Corporation
4944 Parkway Plaza Boulevard
Suite 470
Charlotte, NC 28217
(704) 357-7052


Cincinnati Zone Office
Customer Relations Manager

Chrysler Corporation
11300 Cornell Park Drive
Suite 410
Cincinnati, OH 45242
(513) 530-1550

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Portland Zone Office
Customer Relations Manager

Chrysler Corporation
10030 S.W. Allen Boulevard (zip 47005)
P.O. Box 744
Beaverton, OR 97075
(503) 526-5500


Philadelphia Zone Office
Customer Relations Manager

Chrysler Corporation
Valley Brook Corporate Center
101 Lindenwood Drive, Suite 320
P.O. Box 325
Malvern, PA 19355-0725
(610) 251-2950

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Pittsburgh Zone Office
Customer Relations Manager

Chrysler Corporation
Penn Center West 3, Suite 420
Pittsburgh, PA 15276-0198
(412) 788-7052


Memphis Zone Office
Customer Relations Manager

Chrysler Corporation
4175 Chrysler Drive (zip 38118)
P.O. Box 18008
Memphis, TN 38181-0008
(901) 797-3821

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Dallas Zone Office
Customer Relations Manager

Chrysler Corporation
2205 Belt Line Road (zip 75006)
P.O. Box 110162
Carrollton, TX 76011-0162
(214) 418-4600


Houston Zone Office
Customer Relations Manager

Chrysler Corporation
363 North Sam Houston Parkway East
Suite 590
Houston, TX 77060-2405
(713) 591-3402

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Milwaukee Zone Office
Customer Relations Manager

Chrysler Corporation
20935 Swenson Drive
Suite 455
P.O. Box 1634
Waukesha, WI 53187-1634
(414) 798-3700

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Chrysler Customer Relations Department