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Customer Relationship Center
Ford Motor Company
16800 Executive Plaza Dr.
P.O. Box 6248
Dearborn, MI 48121
Toll free: 1-800-392-3673
Web site:
www.ford.com
Customer Relations Manager
Ford Motor Company
300 Renaissance Center
P.O. Box 43360Detroit, MI 48243
1 (800) 392-3673 (toll free--all makes)
1 (800) 521-4140 (toll free--Lincoln and
Ford Dispute Settlement Board
PO Box 5120
Southfield, MI 48086-5120
Toll free: 1-800-428-3718
Merkur only)
1 (800) 241-3673 (toll free--towing and
dealer location service)
1 (800) 232-5932 (toll free TDD)
If you are still unsuccessful, consider contacting the other organizations that handle consumer complaints.
These programs are alternative dispute resolution programs.
Generally, there are
three types:
Arbitration, Conciliation and Mediation.
All three methods of dispute
resolution vary.
Ask for a copy of the rules of the program before you file your case.
Decisions of the arbitrators are binding and must be accepted by both the customer and the
business.
However, in other forms of dispute resolution, only the business is required to accept the
decision.
In some programs, decisions are not binding on either party.
Before contacting one of these programs, try to resolve the complaint with the company.
If you still cannot resolve your problem, contact one of the third-party resolution
programs.
Be sure to contact your local or state consumer agency
to see if your state offers
state-run dispute resolution programs.
If you suspect you have a vehicle problem that might fall under your state's lemon law,
call your local or state consumer protection agency to find out about your rights under
the lemon law.
If you have a safety problem with your vehicle, report it to the
National Highway
Traffic Safety Administration Auto Safety Hotline.
1-888-DASH-2-DOT
(1-888-327-4236)
8:00AM to 10:00PM ET Monday-Friday
National Highway
Traffic Safety Administration also provides recall and crash test information,
but
does not handle complaints.
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