Lexus - A Division of Toyota Motor Sales, U.S.A., Inc.
These programs are alternative dispute resolution programs. Generally, there are
three types: arbitration, conciliation and mediation. All three methods of dispute
Ask for a copy of the rules of the program before you file your case.
Decisions of the arbitrators are binding and must be accepted by both the customer and the
However, in other forms of dispute resolution, only the business is required to accept the decision. In some programs, decisions are not binding on either party.
Before contacting one of these programs, try to resolve the complaint with the company. If you still cannot resolve your problem, contact one of the third-party resolution programs. Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.
If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law.
f you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration Auto Safety Hotline.
National Highway Traffic Safety Administration also provides recall and crash test information, but does not handle complaints.
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