Toyota Motor Sales USA, Inc.
Customer Assistance Center
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800
Web site: www.toyota.com

If you are still unsuccessful, consider contacting one of the below organizations that handle consumer complaints.

These programs are alternative dispute resolution programs. Generally, there are three types: Arbitration, Conciliation and Mediation. All three methods of dispute resolution vary.

Ask for a copy of the rules of the program before you file your case. Decisions of the arbitrators are binding and must be accepted by both the customer and the business. However, in other forms of dispute resolution, only the business is required to accept the decision. In some programs, decisions are not binding on either party.

Before contacting one of these programs, try to resolve the complaint with the company. If you still cannot resolve your problem, contact one of the third-party resolution programs.
Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.

If you suspect you have a vehicle problem that might fall under your state's lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law.

If you think you have a safety problem with your vehicle,
report it to the National Highway Traffic Safety Administration Auto Safety Hotline.

1-888-DASH-2-DOT
(1-888-327-4236)
8:00AM to 10:00PM ET Monday-Friday

National Highway Traffic Safety Administration also provides recall
 and crash test information, but does not handle complaints.